Terms and Conditions:
All our customers are entitled to all statutory rights (UK applicable law) when buying goods from UST Cricket. You will need to produce your original receipt as proof of purchase.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password management. UST Cricket does not sell products for purchase by minors. We may sell children’s products for purchase by adults. If you are under 18, you may use UST Cricket only with adequate permission from a parent and/or guardian.
Review and Comments:
Visitors may post reviews, comments and submit suggestions or questions so long as the content is not illegal, obscene, threatening, or otherwise infringing of intellectual property rights. You take the entire responsibility of all the contents, reviews, comments posted by you or else directly sent to us.
Site Policies & Changes:
UST Cricket shall not be held liable for any injuries resulting from the use of any gears. All gears displayed in our website may not be available for sale due to product unavailability or other reasons, this is a very rare case & we try our level best to restock all the gears ASAP. We deal almost 100% in fresh stocks & latest models but all big manufacturers regularly make changes to their equipment and in such condition if we are not stocked with the (older model) as displayed in our website we will provide you with the latest version available of the same model & will immediately change the details on our website. This is again a very rare case and we will duly inform you about the same and will send you all the details of the latest changes to the model in its new version.
Also, due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. “UST Cricket” accepts no responsibility whatsoever, for any injuries sustained or damages caused to people or property by the misuse of our products. If you have any questions regarding any of our policies, please email us on: [email protected]
If on receipt of your order you are not completely satisfied simply return the goods unused (still sealed in any protective shrink film and bubble wrap) within 7 days and we will provide you with a full refund (or if you prefer exchange or credit against another purchase) of your purchase price minus the postage costs involved. After this time or if the goods have been used we cannot accept returns for refunds. Please make sure returned goods must still be in the same state as delivered to you (not used in practice or match).
We regret that delivery and handling charges are not refundable.
All items are checked by us before despatch. In the unlikely event that you receive faulty goods, we will re-deliver a replacement and cover your carriage costs of the faulty goods back to us. Please report any damage or suspected damage caused by our delivery agents during shipping on the day of receipt to ensure our right to seek compensation from them. This statement does not affect your statutory rights in any way.
All of our cricket bats are guaranteed against premature breakage in the course of reasonable use and care for a period of one cricket season from the time of purchase. Should you experience any problems at all please let us know so that we can suggest an appropriate course of action. We always try to be very helpful and arrive at a fair decision.
Our Cricket Bat Guarantee and Warranty:
We at UST Cricket are proud of the quality of all our bats and will always replace or repair bats (in the warranty period – First Season) that have genuine faults in materials or workmanship.
Please note that manufacturers keep changing the shape, look and feel of their products every now and then to use the best technology and get the best performance. So there is a slight chance that the product that you receive does not match the exact picture shown on the website. We can not guarantee that you will get exactly what you see on our website, but we do guarantee that all our products are 100% genuine and directly sourced from the brand manufacturers.
We offer a fair usage warranty for one season with all of our bats, apart from those that are subjected to the optional secondary drying process. This warranty covers all repairs required that are caused as a result of the reasonable use of UST Cricket bat. Reasonable use involves, and is limited to, using the “AB Sports” bat(s) to hit balls specifically designed for use in the sport of cricket.
It is important to note that during the course of a bat’s life, most damage is not due to a faulty bat but simply the nature of the impacts and forces involved in the game, especially during mishit and mistimed shots which are the fault of the batsman and NOT the bat. NO manufacturer will give a guarantee against damage or breakage of a cricket bat. Bats break in various ways and for a whole variety of reasons and if in our view the bat has broken due to a manufacturing fault (and not by misuse or neglect) and is irreparable, we will endeavour to replace from stock. We are not responsible for damage if our preparation instructions are not followed or the damage is a result of a mishit shot (an edge or blow on the toe), this is the fault of the batsman and NOT the bat. In these cases, we may be able to help repair the bat but this may be chargeable, please discuss any problems with us first.
Genuine faults; we’ll always repair, where possible, or replace, where necessary and as quickly as possible. The price of the bat has no reflection of whether a bat cracks or not, they all crack! It is true that the most expensive bats hit the ball better because they are usually softer. Generally expensive bats are more likely to crack, dent or break than cheaper bats. It has been seen that too many people are far too quick to blame the bat when the fault really lies with the batsman. Bats are designed to hit the ball 12-20cm (5 to 8 inches) up from the bottom (toe) and in the middle of the blade. Failure to do this may result in damage that is not covered by any guarantee or warranty. The edges, toe and shoulders of the bat are necessarily not as thick as the sweet spot and are consequently more prone to damage. Damage caused to these areas (edges, toe and shoulders), whilst obviously not intentional is the responsibility of the customer. A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that you should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if a bat is described as ready-to-play you should take care when using it in its infancy (it is usual for a cricket bat to have many minor cracks in the face.)
Unfortunately, we do receive bats back from customers who have mistreated their bat, and if the manufacturer recognises this, they will return the bat to the customer untouched. If a bat is returned to us and the manufacturer agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace. If you do feel your bat has cracked or split and that there is a flaw with the willow, please return it to us with a note explaining what happened. If the bat is over 12 months old, you will have little or no case for replacement. Our aim is to provide quality equipment at an affordable price with a sleek process to enhance your enjoyment. A bat with a genuine fault will be replaced at the manufacturer’s discretion.
UST Cricket reserve the right to renege on this warranty if they believe that the bat has been used in ways not deemed reasonable. UST Cricket also reserve the right to renege on this warranty if labels were removed or chosen not to be applied.
No cash refunds will be offered and the postage costs relating to the returning of bats will be borne by the customer.
UST Cricket will not offer reductions or refunds on any products purchased that are subsequently reduced in price in a promotion.
Via any payment method, we cannot accept returns on any personalised items including Cricket Bats. This includes those cricket bats that have utilised the Knocking In Service for example.
It is the customer’s responsibility to pay all import and customs charges for receipt of delivery of any orders to a destination country.
We do not store personal or financial information in the processes of payment, nor do we share this information with any 3rd party.
Discount/Coupon Code Disclaimer:
Discount/coupon codes must be applied at the checkout. If the code is not entered we cannot honour said discount in retrospect of an order being placed. It is the responsibility of the person purchasing the goods to ensure that any code is entered into the relevant field ahead of completing the transaction.
Only one discount/coupon code may be used per transaction.
Discount codes cannot be used during promotional events (Black Friday/Boxing Day/End of Season Sales) except the abandoned basket and welcome discount code.
International orders / Difference in price
When purchasing from overseas there may be occasions where an item(s) price is displayed differently at the checkout. Please note the final amount displayed at the checkout is the correct price for each item.
Acceptance of Order
Our contract with the customer is accepted upon dispatch of the goods from our premises and not at the point of sale on our website. This is to allow for items being out of stock or payment/website errors.
Due to the customised nature of the products, refunds or exchanges are not available on teamwear orders, personalised helmets unless the products are defective. If you believe your products are defective you must contact UST Cricket immediately. Returns will not be accepted if products have been used, worn or washed. We will not accept returns or exchanges on any items where the tags have been removed or the packaging damaged.
We are unable to accept any cancellation or amendment requests or refunds on personalised helmets, cricket bats which require knocking in or anti scuff/edge tape applying or teamwear once an order has been placed. No refunds will be given regardless of the payment method used in any cases involving the aforementioned products.
Goods damaged/lost in transit
Should you receive an item that is damaged in transit or that you believe is lost then you must make us aware immediately via phone (0 7593 425 521) or email to [email protected]. Failure to do so may invalidate any claim for said item(s).
Teamwear Delivery Information:
We aim to have all teamwear orders dispatched within 14-18 working days. Any cancellation made during this period will incur a cancellation charges, please see below the “Returns Policy”
If certain items are not in stock with UST Cricket you will be notified in your confirmation email and advised whether to expect a delay or not.
Orders during busier periods can result in teamwear orders can take up to 30 working days due to high levels of demand.
Adding anti-scuff and edging tape to a cricket bat will increase the weight from the advertised weight.
Alternative / substitute items
Where it is discovered that a product you originally ordered is out of stock, we reserve the right to substitute said item to an equivalent offered from a different manufacturer. We will always aim to contact you in the first instance to advise of the situation but this cannot be guaranteed prior to your order being dispatched.
International Delivery Policy
If ordering from overseas please email [email protected] to confirm delivery charges before placing your order.
If ordering from overseas please email [email protected] ustcricket.co.uk to confirm delivery charges before placing your order. Customs Duties are the buyer’s responsibility and UST Cricket not liable for these or any costs associated with the return of any goods internationally including delivery, refunded payment costs, re-stocking costs or anything else. There may also be a re-stocking fee for items that are held in Customs for a period of more than 14 days.
At UST Cricket we try our best to offer the best service possible and understand that while ordering cricket equipment over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
Any custom made cricket bat purchased from UST Cricket is not-returnable unless it is damaged.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through UST Cricket (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Any refund relating to orders no longer required will be subject to a £5.99 deduction for our initial postage costs.
For any overseas orders that are damaged in transit and or use you must cover the cost of return postage if requested to return the said item(s) to us. Please note you may also incur additional shipping charges on any replacement / repaired item(s) however the decision to waive this charge is at our discretion
Teamwear Items should not be washed with fabric conditioner, softener and at a temperature of no more than 30 degrees to ensure no fading or damage to sponsor logos. If we deem this has been the case we shall not be liable for any kind of refund or exchange where sponsors peel from the shirt.
Items that are personalised or re-personalised by us for the customer cannot be guaranteed when the garments provided to us have already been worn or washed.
For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any goods shipped out of the UK are not covered by our standard returns terms and conditions, for further information on our overseas return terms and conditions please email [email protected]
Any order cancelled during the delivery time period (within 14-18 days) will incur transaction cost (paypal/stripe etc.) + 10% deduction of the total sale value. These types of cancellations are generally change of mind even before receiving and/or trying the product and so we need to protect ourselves from getting penalised by the manufacturers/supplier.
Any items that are returned to us for us to ‘make good’ should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached. Any items returned to us, not in this condition will be returned to the customer in the state we receive them. In this case, we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or ‘making good’ will be carried out on any goods regardless of faults if the goods aren’t returned to us in the above-described condition.
UST Cricket reserves the right to adjust teamwear and equipment prices at its own discretion depending on suppliers’ fluctuating prices. This may be up or down at any stage throughout the year.
Prize winners will be chosen at random, unless specified otherwise in the Competition Notice, from all qualifying entries across our stores, social media sources and our websites. The prize winner could come from any one of these. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published by UST Cricket Cricket on its websites or social media sources. By entering our competition you agree to have your name published.
Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
Prizes are non–transferable and there is no cash alternative. UST Cricket reserves the right to substitute prizes of equal or greater value at any time. In the event that a junior or an individual with a need for smaller sized items wins one of our competitions. UST Cricket reserves the right to provide junior equipment or clothing without giving any cash alternative for the difference in value.
Prizes are awarded at the discretion of UST Cricket and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
Where a prize may not be appropriate for a younger contestant or is only open to junior categories, the minimum or maximum age for entry will be stated in the Competition Notice and must be observed. UST Cricket reserves the right to request written proof of age of any winner.
All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be unless specifically stated, are the sole responsibility of the prize winner.
We accept payment via PayPal and Stripe payment gateway.
- The Gift Card is not a cheque guarantee, credit or charge card.
- Gift Cards cannot be used to purchase Gift Cards
- Gift Cards cannot be exchanged for cash
- No change will be given but the balance may be applied to future purchases.
- The Gift Card will expire 12 months from the date of issue
- Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
- Please protect this Gift Card and treat it as cash. UST Cricket cannot be held liable for Gift Cards which are lost, stolen or damaged.
- If any product purchased with a Gift Card is exchanged or refunded, any money owing will be given as a gift card
- UST Cricket reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
- UST Cricket reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).
Cagney Drive, Swindon, Wiltshire, SN25 4YR
Anything ordered in for a customer especially must be paid for fully in advance and is not exchangeable for any other stock or for a refund once the order has been placed with UST Cricket.
We reserve the right to withdraw or change any promotions run by UST Cricket without prior notice.
Faulty / Damaged goods:
Should you feel that you have received faulty goods then in the first instance please make contact with us either by phone to 0 7593 425 521 or email to [email protected] to advise us of the situation.
The majority of manufacturers will offer a warranty period of 6 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t an item manufactured by UST Cricket. Any decision on these matters is made at their discretion and is final.
Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear such as water damage caused by bats being used in wet conditions. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
• A copy of your original receipt or
• The order number
• The original packaging if possible.
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you please send us an email asking for the address where the item needs to be sent.
Our goal is to ensure that all of our customers are completely satisfied and so we always try for prompt service and shipping.
Stock orders are usually shipped within a week. By and large, all our bats are custom made, as we offer options of weight, sticker, grip, toe guard etc. to choose from before you place your order. However, heavy customised orders usually take 3-4 weeks turnaround time depending upon the exact requirement as there are multiple options for you to choose from like: Grains, Shape, Handle, Profile thickness, Concaving/Convexing, length of Blade and/or Handle, initials or your name laser printed on back of the bat. Having said that, sometimes this process is a bit quicker depending on the overall demand. If you have any such customised or personalised requirement, please update the note on the checkout page so that we can get in touch and explain you the process and timeline.
Please feel free to stay in contact with us during this time to see how things are going. Shipping is by Royal mail or Private Courier and is traceable to most countries. Dispatch is confirmed via E-mail along with tracking details and confirmation of credit card charge if applicable. If you would like quicker shipping by DHL couriers please ask us for a quote.
Parcel contents are insured against loss when sent in order to minimize the risk to the customer. We have so far had no problems and if any occur we make sure we are covered.
Import Tax & Duties:
For shipments, generally valued over the certain value you may be subjected to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents. Generally, this is not a problem as the goods do not attract a high value. However, in case you are presented with any custom or import duty from HRMC (UK) or your local country’s duty officials “UST Cricket” shall not be responsible for any kind of import duties, custom duties, import VAT, Forwarding/Clearance or any kind of local taxes levied on the equipments upon receipt of the shipment. In any such cases, buyers are solely responsible for paying these charges.